This is our new alpha site for Maidstone Digital Services.

Blog Category Listing

TADS Weeknote #1

We are committed to working in the open, but if I'm honest, its harder than I thought.

We built this site so we could regularly blog about the work we are doing, but none of the team, including myself, are bloggers...

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Launching Gov Notify

Gov Notify had been around for a while before we decided we wanted to use it. We knew that we wanted to be able to send texts to customers, but there was always something more pressing that needed to be...

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TADS Weeknote #3

My Maidstone

Rob circulated the updated homepage designs to the group of residents who took part in the original user research to get their views on the changes made in response to their initial comments. Changes included providing quicker access to...

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Keeping residents updated about their bin collections

The Idea

Given the success of our first foray into Gov Notify, we started looking into what the next project should be. Given how close we were to Christmas, and that one of the biggest increases to contact comes when the...

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TADS Weeknote #2

A lot of the team, including myself, were on annual leave for parts of the week, and those who were in the office had to deal with the heat wave with broken air con, so the update this week may...

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Working in the open - the Local Digital Declaration

At the beginning of September, Maidstone joined a growing number of local authorities and signed the Local Digital Declaration.

The declaration embodies five principles of internet age local public services. These are:

Customer Account User Research

“We need to do this because it’s what the customers want.” This is a phrase we hear a lot in Local Authorities, but too often people are just paying lip service to the statement. We’ve certainly been guilty in the...

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Digital Services

The Digital Service team at Maidstone Borough Council lead on the research, design and development of user centered services for residents in Maidstone

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