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Framework Commissioning Toolkit

4 - Deliver the solution

The change process

Understand how you are going to manage the change process, there are HR documents, which can also help you through this.

  • Does there need to be a staff consultation?
  • Ensure there is member engagement.
  • What communications need to go out to the public?

Measuring performance

  • Performance measures must be agreed within the contract prior to both parties signing.
  • Consider what monitoring tools will be required to measure performance or compare it with other contracts. There is the Contract Management Guidance which has sample templates to help with this.
  • How are you going to ensure your outcome is being delivered?

Digital Services

The Digital Service team at Maidstone Borough Council lead on the research, design and development of user centered services for residents in Maidstone

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