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Framework Service Design Toolkit


5 - Deliver

The delivery phase is simply when the service goes live. Therefore no work needs to be carried out initially in the delivery phase. However a review date should be agreed (normally 6-12months from ‘go live’).

When the service is made live you should ensure you have all the measures to identify if the changes have been a success and what benefits you expect to receive. During the review you should check the service is delivery what you expected.

It is important to ensure systems are in place to capture user feedback, especially for services. The Deliver phase is also the point to feedback lessons from the process to colleagues and partners, sharing new knowledge, insight tools, or ways of working.

Objectives

  • Taking product or service to launch
  • Ensure customer feedback mechanisms are in place
  • Share lessons from development process back into the organisation.

Digital Services

The Digital Service team at Maidstone Borough Council lead on the research, design and development of user centered services for residents in Maidstone

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