The Transformation and Digital Service team at Maidstone Borough Council, lead on Digital Transformation, Service Design and Commissioning. We work closely with other departments in the council to help them deliver better outcomes for residents.
We are committed to the principles of the Local Digital Declaration, with user needs and service design thinking at the heart of everything we do. We try to work in the open by blogging on this site and sharing our progress through platforms like Pipeline and the LocalGov Digital User research library and are keen to work with other councils and organisations to make services better for our residents.
Our focus is on:
Our work plan is flexible to reflect the changing needs of residents and staff. Our Service Plan objectives for 2019/20 are:
The Digital Service team at Maidstone Borough Council lead on the research, design and development of user centered services for residents in MaidstoneFind out more about the team